Policy window
90-day return period
Returns must be requested within 90 days of purchase.
Returns policy
Simple returns and refund steps
Eligible items may be returned within the policy window for a refund or a replacement when return requirements are met.
Resolution options
Refund or replacement
When requirements are satisfied, we process a refund or provide a replacement item.
Return eligibility
- Items must be within the 90-day return period.
- Proof of purchase is required, such as your order confirmation or packing slip.
Refund and replacement conditions
- Refunds or replacements are available when return requirements are met.
- Refunds are issued to the original payment method when applicable.
- If a replacement is selected, availability and equivalent item options may apply.
Return by mail (3 easy steps)
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Step 1
Contact customer support for return authorization.
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Step 2
Provide your order number and proof of purchase.
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Step 3
Briefly state the reason for return and follow the provided shipping instructions.
In-person return option
You may also return eligible items in person through an authorized store or agent location with your order details and proof of purchase.
Fees and non-refundable charges
- Shipping and handling charges are non-refundable.
- Some returned items may be subject to a restocking fee.
Exceptions and manager discretion
Store or agent managers may refuse returns in some cases based on item condition, missing proof, policy misuse, or other policy exceptions.
Need help with a return? Contact customer support and have your order details ready.