Information collected
We collect information you provide directly, such as name, business contact details, company information, service requirements, and implementation preferences. We may also collect operational account details needed to provide data SIM and cellular service plan support, including service usage context, ticket history, and communication records tied to your account relationship.
How information is used
We use information to respond to requests, schedule and run consultations, configure recommended service plans, support onboarding, maintain service continuity, and improve customer experience. Information may also be used for service quality, operational diagnostics, account security, and lawful business administration.
Consultation and demo-booking information
When you book a consultation or demo, we process the details required to confirm availability, understand your use case, and prepare recommendations. Notes from meetings may be retained to support accurate rollout planning across AI-assisted workflows, live agent handoff points, and CRM-supported follow-up.
Device, connectivity, and service-plan information
To deliver and support services, we may process business-relevant details about connected devices, usage environments, network needs, and selected plan structures. This includes information needed to operate both data SIM deployments and broader cellular connectivity service plans under a unified customer relationship.
Support and operational communications
We may contact you with service updates, implementation coordination, support responses, incident communications, and account-related notices. These operational communications help maintain reliable onboarding and ongoing service performance across your selected connectivity and workflow solutions.
Cookies and analytics
Our digital properties may use cookies and similar technologies to support site functionality, understand page performance, and improve user experience. Analytics insights are used in aggregate wherever practical to guide service communication and website improvements.
Data sharing and service providers
We share information only as needed to operate services, deliver support, process bookings, and fulfill legal or contractual obligations. Trusted service providers may process information on our behalf under safeguards designed to protect confidentiality and appropriate use.
Data retention
We retain information for as long as reasonably necessary to provide services, support business operations, resolve disputes, and meet legal requirements. Retention periods vary by record type, account status, and regulatory obligations.
User choices and contact requests
You may request updates, corrections, or additional details about how your information is handled. Where applicable, you can also request changes to communication preferences related to consultations, onboarding updates, and service support.
Policy updates
We may update this Privacy Policy to reflect service changes, legal requirements, or operational improvements. Updates will be posted on this page with a revised effective date to keep our privacy approach transparent and current.